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Instance Controller

Enjoy the automations
of cloud in your ServiceNow
self-hosted instances

Are you facing
following issues?

  • Lack or minimized overview of the environment health.
  • No history of the environment health.
  • Lack of data to investigate slowness or downtime issues.
  • Too many manual work with maintenance of the instances.
  • You are missing automations in instance management which are normally available on ServiceNow HI for cloud instances.
  • Restore of data is possible only as full DB restore.
  • Wasting money on backup storage.

Proactive monitoring of all components related to whole ServiceNow instance infrastructure

  • Complete set of instance health state in one dashboard
  • Charts and trends available for detail analysis
  • ServiceNow network topology and connectivity monitoring


  • Automated instance cloning
  • Fully automated version upgrades
  • Automated instance deployment
  • Automated decommission
  • Pre-upgrade continual system check (known as pre-flight check)
  • Automated roll-back when anything fails upon request
  • Safety ad-hoc backups (for potential fast rollbacks)
  • Synthetic and infrastructure user provisioning
  • Password reset on target instances
  • Automate instance cloning, version, upgrades new instance deployments, etc.
Reconciliation Engine
  • Automated recovery procedures
  • Detection of anomaly
  • Executing rules on data grabbed by Monitor Engine
  • Identification of inappropriate state of instance building blocks


  • Weekly full DB backups
  • Daily incremental backups
  • Maintenance backups (before any significant change or planned upgrade)
  • Ad-hoc backups (for potential fast rollbacks)

Find out more from video

How the Instance Controller helps
Bring automation to your on premise ServiceNow instances. Clone, upgrade, backup or even deploy a new ServiceNow instance fully automatically. Proactive monitoring of all ServiceNow instance components. All required information for issue resolutions is available in one place. Notify administrators based on information received by monitoring, cloning, etc. 

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